Privacy Policy

Canstruct Builders
ABN 31 169 847 287
Last updated: 21 September 2026

Introduction

Canstruct Builders (“we”, “us”, “our”) is committed to protecting the privacy of the personal information we collect. This privacy policy explains how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging with our services, you acknowledge that you have read and understood this policy.

What personal information we collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Property address or suburb
  • Project details you provide to us (project type, scope, budget range, timeline, DA status)
  • Information about how you found us
  • Communications between us (emails, phone call notes, messages)
  • Website usage data (see “Cookies and analytics” below)

We only collect personal information that is reasonably necessary for our business functions — specifically, to respond to your enquiry, provide a quote, or deliver building services.

How we collect personal information

We collect personal information in the following ways:

  • Directly from you, when you complete a form on our website, send us an email, call us, or meet with us in person
  • From third parties who refer you to us, with your knowledge
  • Automatically through our website via cookies and analytics tools (see below)

We will not collect sensitive information (such as health information, racial or ethnic origin, or political opinions) unless it is directly relevant to the services we provide and you have consented to its collection.

How we use your personal information

We use your personal information to:

  • Respond to your enquiry or quote request
  • Assess whether your project is a good fit for our services
  • Prepare scopes of work, quotes and contracts
  • Communicate with you during the course of a project
  • Send you project updates and relevant correspondence
  • Comply with legal and regulatory requirements
  • Improve our website and services

We will not use your personal information for direct marketing without your consent. If you do receive marketing communications from us, you can opt out at any time by contacting us.

How we disclose your personal information

We may share your personal information with:

  • Our architects, designers, engineers, certifiers and subcontractors where necessary to deliver your project
  • Our accountant, bookkeeper or legal adviser for business administration purposes
  • Government or regulatory bodies where required by law (e.g. council, certifying authorities)
  • Website and email hosting providers (see “Third-party services” below)

We will not sell, rent or trade your personal information to any third party for their own marketing purposes.

Third-party services

Our website uses the following third-party services that may collect or process personal information:

  • Google Analytics — collects anonymised website usage data including pages visited, time on site, device type and approximate location. This data is used to understand how visitors interact with our website and to improve it. Google’s privacy policy is available at policies.google.com/privacy
  • Google Search Console — provides data about how our website appears in search results. Does not collect personal information from visitors directly.
  • Web hosting provider — our website is hosted by a third-party provider that stores data on servers located in [location to be confirmed]. Our hosting provider may have access to data transmitted through the website in the course of providing hosting services.

We take reasonable steps to ensure that third-party service providers we engage handle personal information in accordance with the Australian Privacy Principles.

Cookies and analytics

Our website uses cookies and similar technologies to improve your experience and to understand how the site is used.

What cookies are. Cookies are small text files that are stored on your device when you visit a website. They help the website recognise your device and remember certain information about your visit.

What we use. We use Google Analytics to collect anonymised data about website traffic and usage patterns. This includes information such as your IP address (anonymised), browser type, device type, pages visited and time spent on the site.

Your choices. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. Most browsers allow you to refuse cookies or alert you when a cookie is being sent.

Data security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Personal information collected through our website is transmitted using SSL (Secure Sockets Layer) encryption. Digital records are stored securely with access limited to authorised personnel. Physical records are stored in a secure location.

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your personal information.

Data retention

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. General enquiries that do not proceed to a project are retained for up to 24 months and then deleted. Project-related records are retained for the period required by applicable building legislation, insurance requirements and tax law, which may be up to seven years or longer depending on the type of record.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

Access and correction

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete or misleading.

To make a request, contact us using the details below. We will respond to your request within 30 days. There is no charge for making a request or for the correction of personal information. In some circumstances, we may charge a reasonable fee for providing access to information, in which case we will let you know in advance.

We may refuse access in certain limited circumstances permitted by law, and if we do, we will provide you with a written explanation.

Complaints

If you believe we have breached your privacy or mishandled your personal information, you can lodge a complaint with us using the contact details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on our website with the revised date noted at the top.

Contact

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Canstruct Builders
Email: info@canstructbuilders.com.au
Phone: 0431 048 856
Location: Mullumbimby, NSW